Privacy Policy

Last updated: 10/4/2026

What we collect

When you use Nyx WA 360, we collect business information you provide during onboarding (business name, contact details, WhatsApp number), and conversation data exchanged between your business and your customers through the WhatsApp Business Platform.

How we use it

Data is used solely to operate your WhatsApp automation - routing messages, running your configured rules and AI+ responses, and providing your conversation inbox. We do not sell customer data to third parties.

Data storage

Each business's conversation data is stored in an isolated database, separate from other clients. Data is retained for as long as your account remains active, and can be deleted on request after account closure.

Third parties

Messages are sent and received through Meta's WhatsApp Business Platform, and AI+ responses are generated using a third-party language model provider. These providers process message content solely to deliver the service.

Your rights

You may request access to, correction of, or deletion of your business's data at any time by contacting us.

Contact

For privacy questions, reach out through our contact page.